This document explains what personal data SMART CLEAN SRL, as data controller, collects when you use cleansmart.ro, why we use it and what your rights are. It follows Regulation (EU) 2016/679 (GDPR). The Romanian version of this document prevails.

1. Who we are

Company: SMART CLEAN SRL
Tax ID (CUI): RO24092583
Trade Register no.: J200800117904
Registered office: str. Gh. Donici nr. 1 bis, Bacău, Romania
Email: office@cleansmart.ro
Phone: +40 744 386 403

2. What data we collect

Data you give us. When you fill in the quote request form, you send us:

your name and phone number (required);
your email address, if you enter it;
details about the job: home or business, the service, the town, the area, the floor and anything you write;
any photos you choose to attach (optional).

Please do not include documents, people or other information in the photos that is not needed for the quote.

When you call us or write to us on WhatsApp or by email, we receive the details you send that way.

Technical data. Like any web server, the server hosting this website records technical data such as your IP address, browser type and the pages you visit, for security and operation. To protect the form against automated messages (spam), we may use Cloudflare Turnstile, and the IP address of people who send the form is kept briefly, only as a cryptographic hash, to limit the number of submissions.

3. Why we use the data

To reply to you: to contact you, agree the details of the job and, if needed, an on-site visit, and to send you a quote.
For the contract and invoicing, if you become our customer.
For website security: protection against spam and abuse.

4. Legal basis

steps taken at your request before entering into a contract (the quote request) and performance of the contract;
legal obligations (for example accounting and tax);
our legitimate interest in protecting the website.

5. Cookies

This website does not use analytics or advertising cookies. See the Cookie policy.

6. Who has access to the data

We do not sell or rent your data. Only these have access to it:

Smart Clean staff who handle requests and customers;
our hosting and email provider (Romarg), which stores data on servers in Romania or the EU and is contractually bound to confidentiality;
Cloudflare, only for the form’s anti-spam check;
public authorities, only where the law requires it.

7. How long we keep the data

Quote requests (including photos) are kept for at most 12 months if you do not become a customer.
Invoicing data is kept for as long as accounting law requires.

8. Your rights

You have the right of access, rectification, erasure, restriction of processing, objection and data portability. To use any of them, write to office@cleansmart.ro. We reply within 30 days.

If you are not satisfied with our reply, you can complain to the Romanian data protection authority (dataprotection.ro).

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